Internet Support

FAQ's

1. How fast are Orbitel Internet Speeds?

Incredibly fast!  Orbitel internet service has a variety of speeds up to 200Mbps!


2. What does a faster connection do for me?

Orbitel's advanced network was created with high-speed access in mind, so the programming you get is richer and more interactive.  Play online games, download movie trailers, and watching videos of late-breaking news without the annoying wait of a dial-up or DSL service!  


3. What hardware and software do I need to get the most out of Orbitel's high-speed Internet?

SOFTWARE:  Miscrosoft Windows Vista or later, Mac OS X 10.2 or higher.

HARDWARE:  You will need a two-way, Docsis 3.0 or higher compliant cable modem, if you are subscribing to a DOCSIS 3.0 service. Orbitel will include a modem with a small monthly rental fee.  Wifi is available.


4. What is a cable modem?

A cable modem is an external device that connects to your computer. Cable modems translate radio frequency (RF) signals to and from the cable plant into Internet Protocol (IP); the communications protocol spoken by all computers connected to the Internet.


5. Does Orbitel have Wifi service?

Orbitel can provide a Wifi cable modem with the advanced technology needed to power your own personal home Wifi network for an additional monthly rental fee.


6. My Internet isn't working. How can I troubleshoot?

Click the self-service icon on the right side of this page to learn some basic Internet modem reset tips.