FAQ

General

  • Hours and Locations
  • Installation

Orbitel2Go

Internet

  • Features
  • Speeds

General

1. How do I contact Orbitel Communications?

See our Contact Us page to see our different office locations and phone numbers.

2. Where is Orbitel Communications located?

Maricopa Service Center
Bashas’ Shopping Center - Northwest Corner
Suite B-9
HWY 347 in Maricopa

Sun Lakes Service Center
9666. E Riggs Road
Suite 108
Sun Lakes, AZ 85248

Back to top

3. What are your hours?

Maricopa Service Center
Monday – Thursday 8 am – 5 pm
Friday 9 am – 5 pm
Saturday 8 am – 5 pm
Sunday Closed

Sun Lakes Service Center
Monday – Thursday 8 am – 5 pm
Friday 9 am – 5 pm
Saturday & Sunday Closed

Back to top

4. How do I find out if service is available to my home?

Call our offices. Our customer service reps will be able to tell immediately if cable has ever been connected to your home. If so, we can service it. However, if your home has never had cable service before, one of our technicians will stop by to see if we can service your location. The tech will not have to come in your home at this time, so there is no need for you to be there. He will then notify our office of his findings, and we will contact you. The entire notification process takes 2 days to one week, depending on the number of requests ahead of yours.

Back to top

5. What channels/services are available and at what price?

Please refer to our online channel line up. 

All services, including Orbitel Digital Cable, Digital Phone and Orbitel high speed Internet service, are available everywhere within our service area.

Back to top

6. How soon can I get my cable connected?

Usually within 1-2 days if the address where you live has had cable previously. If your home has never had cable, the length of time depends on your location and will be estimated on an individual case basis.

Back to top

7. How long must I wait for the installer the day of installation?

Your time is valuable! That's why we set up appointments.

Back to top

8. What if I forget the date of my installation?

Feel free to contact our office anytime you have a question. You can request to have our office call you a half hour before your install time.

Back to top

9. Why does my TV service go out for 5 minutes everyday?

 This is due to a sun outage affecting the network satellite. Click Here for more info.

Back to top

10. If I miss the installer, what should I do?

You know you missed the installer if you find a tag on your front door saying "Sorry we missed you!" Call our office and we will send the installer back that day if possible, or reschedule your appointment for a more convenient time.

Back to top


Internet Features FAQs

1. How much does the service cost?

Less than you might think. And you can save more than $100/year when you bundle our Internet service with TV and/or digital phone! Please refer to the features/pricing page for more details!

Orbitel cable modem customers can rent a modem from us for an additional $4.95 per month, or purchase one from popular retail outlets.

Back to top

2. How do I connect to Orbitel's service?

A cable modem connects your PC to Orbitel's high-speed cable network. After the initial installation, there's no need to "connect" again. You're always on.

Back to top

3. Do I still need my Internet Service Provider?

No. Orbitel gives you a lightning-fast connection to the Internet, plus email. Orbitel Communications gives you everything you need, anti-virus software, spam controls and more!

Back to top

4. If I don't subscribe to cable TV, can I still get Internet service?

Yes, you can get Internet service even if you don't subscribe to cable TV. The subscription cost is $51.95 monthly for a 15Mbps down/1.5 Mbps up speed.  See our Internet prices here

Back to top

5. If I subscribe to the Internet services, can I use it on more than one computer?

Yes. You would need to purchase a router or wireless modem with a router built in to have the network across your home. Orbitel has wireless modems available for a rental fee of $9.95/month.

Back to top

6. Can I use the Internet while watching TV?

Yes. Although the Internet service enters your home through the same cable as your television signal, it operates independently. So go ahead. Check email, chat online with friends, or visit a Web site while watching your favorite shows!

Back to top

7. Can I access my email accounts if I am out of town?

Yes. With Orbitel's webmail feature, you can access your email accounts from any Internet connection in the world by using this link.

Back to top


Internet Speeds FAQs

1. How fast is it?

Incredibly fast! Orbitelinternet services is 100x faster than a skinny telephone wire!  A 3.5Mb file could take more than 16 minutes to download using a typical dial-up connection, compared to about 10 seconds on Orbitel standard high speed Internet service. It's really that fast!

Back to top

2. What does a faster connection do for me?

Orbitel's advanced network was created with high-speed access in mind, so the programming you get is richer and more interactive. Play online games, download movie trailers, and watch videos of late-breaking news without the annoying wait of a dial-up service! Create your own personalized broadband start page, with fast access to the information that matters to you the most. With the high-speed Orbitel service, the Internet is more alive than ever before.

Back to top


Orbitel2Go FAQs

1. How do I access Orbitel2GO™?

 Go to our Orbitel2Go webpage and choose what network you wish to watch.You will be asked to provide an email address as your username and to create a password.

Back to top

2. Is there a minimum recommended download speed?

A download speed up to 3 megabits per second (Mbps) is recommended as a minimum. Although, faster download speeds (up to 10 Mbps) should produce better results.  If you are viewing content on a tablet or phone, streaming quality may be affected by the strength and capacity of your wireless router or cellular network.  Orbitel Communications is not responsible for minutes or data usage watching Orbitel2GO™ content via cellular networks.

Back to top

3. Why is some content only available for a limited period?

In some though not all cases, programming is available for a limited period of time (e.g., “Available until 09/3/14″). These time limits are not determined by Orbitel but by the producers/owners of the show, movie, or network; they frequently refresh their content, rotating various movies and TV episodes in and out of their lineups.

Back to top

4. I cannot watch movies through HBO or Cinemax, what can I do?

Our contract with HBO requires viewers of HBO and Cinemax on Orbitel2GO™ to also subscribe to these premium networks as part of their cable TV service. To view the content from HBO and Cinemax, you must subscribe to the networks.

Back to top

5. To view the content, you say I have to subscribe to the corresponding Orbitel TV services that feature this programming. What does this mean?

Our contracts with our television network providers require that Orbitel customers who want to watch content from any network on Orbitel2GO™ must also subscribe to that network as part of their cable TV service. For example, the Turner cable networks on Orbitel2GO™ are also carried on Orbitel’s Expanded Basic level of TV service, to which the majority of our customers already subscribe.  Our contract with HBO requires viewers of HBO and Cinemax on Orbitel2GO™ to also subscribe to these premium networks as part of their cable TV service. To view the content from HBO and Cinemax, you must subscribe to the networks.

Back to top

6. You say Orbitel2GO™ content can be viewed on “any computer”. What about smart phones and tablets?

Many online networks such as HBOGO, MAXGO, CNN, TBS, Cartoon Network, TNT, and Adult Swim have their own apps available from Google’s Play Store and Apple’s App Store.  Check with the app store for your particular device. You may then authenticate with your Orbitel2GO account username and password to view the online content.

Back to top

7. How do I update Parental Control Settings?

Parental control settings if available will be set at the network level.  For example, HBOGO will allow you to set parental controls for their network streaming programming.  Orbitel2GO settings are not controlled by your cable box settings.

Back to top

8. I keep seeing “Username and/or password is incorrect”

Please check the following:

  • Is your caps lock is on
  • Have you created an account for Orbitel2GO™?
  • Orbitel2GO™ and Cable Anywhere are different systems. You’re Cable Anywhere account login will not automatically activate Orbitel2GO™.

Back to top

9. I’m getting a message that the account has been locked.

For security reasons if your account has had 20 unsuccessful login attempts within an hour you will receive an account locked message.

Back to top