Internet Self Help Resources:

Connecting a cable modem to a computer

1. Connect one end of the coax cable to the cable outlet, and the other end to the back of your modem
2. Connect the power adapter to the back of the modem, and plug the other end into the wall outlet
3. Connect your PC by plugging the Ethernet cable into the back of the modem, and then plug the other end into the network card in your PC
*Only use Ethernet or USB cable; not both.  For more information on connecting using USB, please reference the modem's driver disc.

Internet Modem Troubleshooting

Verify connections
1.  Verify that one end of the coaxial cable is securely connected to the wall outlet and the other end is securely connected to the modem. 
2.  Verify that the power cord is securely connected.Verify that one end of the Ethernet cable is securely connected to the modem's Ethernet port.
3.  Verify that the other end is securely connected to the computer's Ethernet port.
4.  If using a router, verify that the Ethernet cable is securely connected to the router's Internet, WAN or modem port.

Reboot your modem/router manually
1.  Reset your modem by unplugging the power cable from the modem (and the router if you are using one).
2.  Wait approximately one minute for the modem to reset.Plug in your modem first, and then your router.
3.  If you are using a router, allow about two minutes for the router to "sync" (i.e., reconnect) with the modem.
4.  Wait for lights to stop blinking on the modem (and wireless router if you have one).
5.  If you are connecting via wireless, make sure you’re within range of your wireless router and that the wireless connection on your computer is  turned ON. If the issue persists after completing troubleshooting, please contact us.

Advanced Arris Product Resources