Seasonal Services...Convenience, Affordability, and Flexibility

Put Orbitel services on hold and leave your equipment in the home for the summer!

Sun Lakes and SunBird: (480) 895-8084

Maricopa: (520) 568-8890

Robson Ranch: (520) 568-8890

SaddleBrooke & SaddleBrooke Ranch: (800) 998-8084

Call Today and Learn More!

Cable TV
  • Hundreds of channels! More Features!
  • The communities largest local HD Provider!
  • Interactive TV Guide!
  • Parental Control!
  • Digital Video Recorders!
  • Movie Channels!
  • Pay Per View!
  • No Equipment to Buy!
  • Home of Copa6, M20TV, and local community channel!
Internet
  • Handle Pictures, Music, and Video Faster Than Ever Before!
  • Internet service with speeds up to 200Mbps!
  • 24/7 Tech Support!
Phone
  • Affordability and Security of a Home Phone!
  • One Low Monthly Price!
  • Unlimited Local & Long Distance calling in the US and Canada!
  • 29 Calling Features including: E911, Voice Mail, Call Waiting, Caller ID, Fax, and more!

Our seasonal billing period is from March 1st to September 30th. During this time-frame members can choose one of the three options below that will best accommodate their situation while away. 

Option 1: 

Keep the equipment in the home while you are away at ½ the rate card price. This option excludes the TiVo and Ebox, those specific pieces of equipment will continue to be charged at $16.95 for the TiVo and first Ebox. Each additional Ebox is $6.95.

If you choose this option the services will be disconnected but you can keep the equipment in the home for ½ of the monthly cost (excluding TiVo). You will not be charged for services, only the equipment.

  • No need to return equipment. Just call or stop by the office and we can handle the rest.
  • One free reconnection.
  • Active account means all your information remains in tact
  • No need to re-establish auto pay or paperless billing.
  • Services will automatically resume October 1st

If you return before October 1st, services can be activated. Just give us a call about a week in advance. This option can not be extended past October 1st. The availability to enroll in this option will end September 7th. One reconnection is free, additional reconnects during the seasonal period will incur a $29.95 reconnection fee.

Please note: There is an additional charge to keep your email active or to place your phone number on seasonal hold.


Option 2: 

Downgrade Services

Maybe you want to keep internet active and suspend video services or have internet and basic TV only, while you are away. By downgrading services you can come up with the best solution to fit your financial and travel needs. 

  • No need to return equipment. Just call or stop by the office and we can handle the rest.
  • One free re-connection.
  • Active account means all of your information remains in tact.
  • No need to call ahead (Unless you are returning prior to October 1st).
  • No need to re-establish auto pay or paperless billing.
  • Downgraded services will automatically resume October 1st. 

Please note: There is an additional charge to keep your email active or to place your phone number on seasonal hold.

If you return before October 1st, services can be activated. Just give us a call about a week in advance. This option can not be extended past October 1st. The availability to enroll in this option will end September 7th. One reconnection is free, additional reconnects during the seasonal period will incur a $29.95 reconnection fee.


Option 3: 

Fully disconnect services while you are away.

Disconnection of services is available for members that do not wish to take option 1 or 2. Members will need to bring in all equipment or schedule a date for pick up prior to them leaving. There will be a $29.95 reconnection fee upon your return. This fee can not be waived. Same day reconnection is not available, so please call a week in advance prior to your arrival to secure your desired connection date. A technician will need to have access to the home for the installation. Fully disconnected accounts go into a Former/Inactive status. Therefore upon your return, you will need to re-establish auto pay and paperless billing. Keeping an Orbitel email account or phone number is not an option for a fully disconnected account.

Things to remember:

  • Promotional discounts will continue to expire throughout the seasonal period. 
  • Promotional discounts that were available prior to departure may not be available upon your return. 
  • Members who fully disconnect will lose their current promotions or credits.
  • There is only one free reconnect March 1st – September 30th.
  • Additional re-connection fees will not be waived.
  • Request for re-connection of services can also be sent to Sales@orbitelcom.com.

Sun Lakes Center

9666 East Riggs Road,
Suite 108
Sun Lakes, AZ 85248

(480) 895-8084 

Maricopa  Center

21116 N. John Wayne Parkway,
Suite B-9
Maricopa, AZ 85139

(520) 568-8890